Harley-Davidson Reviews

Based on 18 customer reviews and online research, harley-davidson.com has a consumer rating of 3.6 out of 5 stars, indicating that most customers are generally satisfied with Harley-Davidson.

3.6 / 5.0

18 Reviews

5 Stars(10)

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4 Stars(2)

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3 Stars(0)

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2 Stars(1)

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1 Star(5)

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How would you rate Harley-Davidson?

Top Reviews

Hazel Rhodes
Posted on 06/23/2020

Harley Davidson knows the Milwaukee 8 oil pumps and rear head gasket is an engineering failure which is why the part has been redesigned 4-5 times. There is an internal service bulletin in which they will cover bikes outside of warranty. The dealership I sent the motorcycle to knew there was a tuning device installed prior to dropping the bike off. 2 different employees stating it would not be an issue. The fact of the matter is that Harley Davidson does not care about it's customers at all. There is absolutely no correlation to an oil pump failure (known issue) to the fact the motorcycle has an aftermarket tuner on it. The oil pump failure and tuner are mutually exclusive. This is how Harley Davidson has been side stepping warranty claims on it's customers motorcycles. Vehicle manufactures are not able to do this same thing due to the Magnuson-Moss act why is Harley able to? This is a federal law! If Harley Davidson continues this practice it will be the demise of a 100+ year old company. It's pretty sad someone who spends tens of thousands of dollars on a new motorcycle is treated this way and I am not the only one. Not one person from Harley Davidson corporate has reached back out to me regarding all my issues even though I requested a call back. At least I know where I stand with this company. I will never purchase another bike from them as long as I live!

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Linda Berry
Posted on 05/31/2020

I'm a British guy, and have owned three Harley's over time, I would consider both Sportster's (2003/2006 model's) to be almost work's of art, good well made tight, neat handling bikes with excellent paintwork and high quality chrome. Suggest any company first set-up over a hundred and twenty year's ago by a Scottish and an English/American can't be too bad?
May they prosper into the future, and please; absolutely limit the amount of non-American part's used in their construction. to maintain their depth of heritage and kudos.

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Customer Reviews (18)

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Susan Davidson
Posted on 06/17/2021
Great service

Great service

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Grace Bradley
Posted on 06/15/2021
It’s all very pathetic

It’s all very pathetic really, my criticism is aimed at HOG. My whole family have been life members since 1991/2, considerable cost. Every year it’s more or less the same problem, the patch and pins either arrive or don’t, sometime like this year missing items. We contact HOG and they say they had problems with supplies so omitted the pins they did not have, that’s really good, NOT. Now my wife never ever received a LOH patch but she asked for one and was told she wasn’t eligible as for new members only. Don’t be ridiculous HOG, she never had one. Harley Davidson need to get a grip here, the Company was brought back from the brink of oblivion because of member and customer support but they seem to have forgotten that now. To be honest the HOG is on borrowed time now with the growing requirement for vehicles to be electric, who wants to ride a hairdryer. They need to encourage support not hiss the customer and members off.

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Guest
Posted on 05/18/2021
New rules for getting the Harley Magazine with Membership

I have owned a Harley since 2008 and I love my bike. Its the new format of the Harley magazine that I don't like. I signed in, created a password and then I try to login and it says the password that I just created 2 minutes ago is invalid. It was not a user friendly sign up process to being with. All I want is to get the magazine, which was automatically MAILED to me when I renewed my membership. Some things are just better left alone, I will not be renewing my membership in the future.

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Ana Cooper
Posted on 04/30/2021
They are the most recognisable bike…

They are the most recognisable bike brand for a reason. Outstanding quality and just pure style.

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Dylan Steeves
Posted on 04/15/2021
Good site.

Good site. Just wish they had more parts available. My bike is older and finding parts is not the easiest. What they do offer is high quality, not the highest prices out there.

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Logan Thomas
Posted on 04/07/2021
Terrible customer service.

I wanted to buy a new Harley Davidson motorcycle. I was so excited that I took a day off. I asked for help but nobody wanted to help me. They didn’t care! I was so disappointed. They gave me a card with website to choose my options. I know it sounds like a joke. I heard the brand is so close to bankruptcy so now I know why is that. I visited a store in Tampa Florida. So please avoid them. It is wasting of time and for sure you can find something better on the market.

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Brianna Richards
Posted on 01/18/2021
I hear people saying that they are good…

I hear people saying that they are good but overpriced.
Is that really a bad thing though? It makes it way more flashy to own one... Isn't the true value of owning a HD to look cool?

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Guest
Posted on 12/21/2020
I own an 02 and an 05 road King as well…

I own an 02 and an 05 road King as well as a 1981 wide glide shovelhead so I guess you could say I love my Harley-Davidsons and most of their merchandise definitely the boots

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Dustin Garrett
Posted on 10/12/2020
This American motorcycle brand its just…

This American motorcycle brand its just a legend in this field. I have the BREAKOUT® 114 in Barracuda Silver and she just a beast. Very smooth driving this beauty almost everywhere. Harley Davidson has great history background. Excellent staff and service. Absolute recommended.

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Wade Lawson
Posted on 10/12/2020
Always wanted a Harley who doesn't

Always wanted a Harley who doesn't. That roar that cool look the rebel dream it sells. After owning many bikes i decided to settle down and buy my dream. The 48 Special. Love everything about it especially that peanut tank and big front tyre. Bought Brand new and that's where my troubles began. Terrible service from the dealer mix up of V5 and bike but eventually i get my bike. A 2019 model. I use her everyday commuting sun or rain winter or summer. So one day the stand bush goes flashing all the warning lights bike not starting as it thinks the stand is down. I continue riding with a piece of string holding it up until spares can be found.It has since crumbled again. Next the front break light switch goes so no brake lights as they are connected to rear so more flashing lights and errors.I ram a tooth pick in so at least i have rear brake lights. The straw that broke me is when my pulley and belt went after 5000 miles. I got told i ride hard.Sorry not under warranty and needs replacing soon. Covid hits Harley closes and i sit with a broken bike costing me a fortune in travel expenses to still get to work 40 miles away. Customer support not really interested i logged a ticket. Eventually i fork out the money with ex Harley mechanic private to change both front and back pulley and belt so i might keep moving. Mechanic shows me there was no grease in the back axle and the belt was running crocked and has eaten into the cover. Again photos another call to Harley not interested. Eventually i get told a stone went through and caused all this damage and its wear and tear no warranty.Now the bike right indicator starts playing up then the on off switch so no power to the bike unless i stand her upright. Oh wait again no spares and covid again wait to have it tested. So i break down outside of work and 5hrs later at 10.20pm get home with recovery. Still waiting to get bike seen but they have helped by saying leave it there and when they can will diagnose it. So 2 weeks to be seen another 2 if the Tilt immobilizer unit is gone to order.So again i fork out expensive travel fares to try keep working. The bike is going after this. Back to Yamaha.

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Rebecca Adams
Posted on 08/26/2020
Top guys

Bought my second HD from Norwich Harley Davidson and these guys are fantastic. Took it back for a service on Saturday and received the type of service that you only dream about. All of the staff at Norwich Harley Davidson treat you like family and the service they offer is top notch. Was only able to give a 5***** review due to there not being any more stars available. Every single employee deserves a massive pat on the back and some recognition.

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Brian Nichols
Posted on 08/15/2020
I went to Harley-Davidson yesterday to…

I went to Harley-Davidson yesterday to purchase my first bike an Iron 883. I had a very good experience, they showed much love they help you with the details with the tour. I will always recommend to go to Harley Davidsons. Thanks Michael Troy his a Great Salesman. Go to the one off 635 in Garland Great Place. I'll be back soon than later..

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